For Weddings and Race-Days
Save your stiletto heels
Save your stiletto heels
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Frequently Asked Questions (FAQ)
Click on the questions to View or Hide the answer.What are Starlettos?
A cute and simple to use heel accessory that slips onto the bottom of your heel and allows you to walk on grass and soft ground without sinking. With a hard base, over-moulded within a soft star-shaped surround that fits most slim heel shapes and sizes, Starlettos are designed to be pretty as well as practical.
How do I get hold of some Starlettos?
Wherever you are in the world, you can buy Starlettos online at www.starlettos.com.au and we will ship them to you. If you are in Australia, New Zealand or the UK, you also have the option to buy them from one of our Star-Retailers. For details, have a look at our Stockist Page. The price can very depending on currency and postal charges but look out for special offers and occasi0onal promotions.
How much are Starlettos?
Starlettos are available in Australia for A$14.99 per pair (incl. GST). Included in the price is a satin carry pouch to keep them safe and to let you remove them without getting your hands dirty.
How do I pay?
At Starlettos, we use PayPal as our online payments partner. When you reach the checkout in our Shop and are ready to pay, click on the Paypal button and you will be taken to their secure payments portal where you can enter your credit card details as normal before being returned to our site.
If you are a Paypal member, you can also use direct debit from your verified bank account. Refer to the instructions on the Paypal site. Please note YOU DO NOT HAVE TO BE A PAYPAL MEMBER TO PAY WITH YOUR CREDIT CARD ON PAYPAL. Simply follow the one-off payment instructions.
If you are in Australia and would prefer to pay by direct bank transfer, simply select that option and follow the instructions. Please note that for this form of payment, we will not ship your Starlettos until the payment has been confirmed so please allow an extra 2 business days. Alternatively, email us with the receipt or transaction number and we will post your Starlettos to you straight away.
Our banking details is as follows - this will automatically quoted on your online order processing:
WESTPAC Bank
Starlettos Pty Limited
BSB 032 039
ACC 106 343
Sorry. Starlettos cannot accept credit card payments by telephone.
If you are a Paypal member, you can also use direct debit from your verified bank account. Refer to the instructions on the Paypal site. Please note YOU DO NOT HAVE TO BE A PAYPAL MEMBER TO PAY WITH YOUR CREDIT CARD ON PAYPAL. Simply follow the one-off payment instructions.
If you are in Australia and would prefer to pay by direct bank transfer, simply select that option and follow the instructions. Please note that for this form of payment, we will not ship your Starlettos until the payment has been confirmed so please allow an extra 2 business days. Alternatively, email us with the receipt or transaction number and we will post your Starlettos to you straight away.
Our banking details is as follows - this will automatically quoted on your online order processing:
WESTPAC Bank
Starlettos Pty Limited
BSB 032 039
ACC 106 343
Sorry. Starlettos cannot accept credit card payments by telephone.
How do I know Starlettos will fit my heels?
Starlettos have been designed to be as versatile as possible to fit different shapes and sizes of slender heel. We recommend that you use them only with heels between 8mm and 14mm in width. In imperial measurements (USA) this range is 0.31 inches to 0.55 inches. To try and help, we have prepared a size guide which you can download and print from our How Starlettos Work page.
How do I know they will they stay on?
The five Starlettos petals are made of a material that grips any heel from approximately 8mm to 14mm across. For customers in the USA, this is approximately 0.31 to 0.55 inches. Heels larger than 14mm across are generally too large to fit all the way into the Starlettos base and are not recommended.
Use the size guide on our website or on the Starlettos box to check against your heel.
Take extra caution if you find yourself in wet muddy areas.
Use the size guide on our website or on the Starlettos box to check against your heel.
Take extra caution if you find yourself in wet muddy areas.
Money Back Guarantee - How do I get my money back if I am not happy?
If you buy Starlettos online and are unhappy with them for any reason at all, simply return them to us within 30 days of receipt and we will issue a full refund of your purchase price. No questions asked.
What's the catch? There isn't one!
It doesn't matter if you have used your pair of Starlettos or not. We want you to be absolutely happy with our product. In the unlikely event that we can't manage that then we want you to be absolutely happy with our service and our promise.
What's the catch? There isn't one!
It doesn't matter if you have used your pair of Starlettos or not. We want you to be absolutely happy with our product. In the unlikely event that we can't manage that then we want you to be absolutely happy with our service and our promise.
Can I buy Starlettos from overseas?
You can buy Starlettos on our website and have them delivered anywhere in the world. For insurance reasons, we use registered post for international deliveries and couriers for larger deliveries. Starlettos cost A$14.99 per pair (incl. GST), including carry-pouch. Postage and handling is charged on top of this and there is a postage calculator in our Shop to help you estimate the cost before ordering. See our Where to Buy page for details.
Why wear Starlettos?
Carry and wear Starlettos to prevent your heels from sinking into the ground at outdoor events where you may need to stand or walk across grass. Brides, their bridesmaids and guests can wear Starlettos at their outdoor weddings or for the outdoor photo sessions.
Racing divas and princesses can enjoy the extra stability of Starlettos while wearing sky-high heels at the races.
Racing divas and princesses can enjoy the extra stability of Starlettos while wearing sky-high heels at the races.
Do Starlettos fit all high heels?
Starlettos are designed to fit the majority of stiletto (slender) heels. They will accommodate heels from approximately 8mm to 14mm across. For customers in the USA, this is about 0.31 to 0.55 inches across. To help you, we have included sizing charts on the website, on the box and and on our care sheet, so you can be sure that your purchase will fit your heels. The wider heels (14mm) may require a twist and push to fit the Starlettos properly. It is important that the Starlettos are secure on the heel before walking on softer ground. We recommend a few steps on hard ground to check your comfort.
What colours are available?
Starlettos are now available in four colours to suit your mood and your shoes. Keep a look out for seasonal variations. Our four beautiful models are Starlettos Crystal, Starlettos Sparkle, Starlettos Noir and Starlettos Rouge.
Starlettos Sparkle has clear petals and base with a bit of glam sparkle, perfect to stop you sinking on your wedding day, or if you require versatility of colour.
Starlettos Noir has clear petals and a black base, the perfect companion for black stilettos to prevent sinking at garden parties or lawn functions.
Starlettos Rouge is our limited edition designed for the more daring with clear petals and a red base.
The new kid on the block right now is Starlettos Crystal. Developed to show off the clear, crisp finish which no other heel protector offers, Starlettos Crystal is set to take off - but it still won't make an impact!
Starlettos Sparkle has clear petals and base with a bit of glam sparkle, perfect to stop you sinking on your wedding day, or if you require versatility of colour.
Starlettos Noir has clear petals and a black base, the perfect companion for black stilettos to prevent sinking at garden parties or lawn functions.
Starlettos Rouge is our limited edition designed for the more daring with clear petals and a red base.
The new kid on the block right now is Starlettos Crystal. Developed to show off the clear, crisp finish which no other heel protector offers, Starlettos Crystal is set to take off - but it still won't make an impact!
What if my event is very soon?
The quickest way to get your Starlettos if you live in Australia, is to get yourself to one of our Star Retailers. See Where to Buy for details. If there are none near you, we have an express and platinum express post option, to get your Starlettos to you overnight during business hours.
If you live in the UK or Europe we now have some online retailers who can get your Starlettos to you pretty quickly and for international customers, there are some faster options but we advise allowing at least 10 business days for delivery - and international post is still unfortunately difficult to guarantee.
If you live in the UK or Europe we now have some online retailers who can get your Starlettos to you pretty quickly and for international customers, there are some faster options but we advise allowing at least 10 business days for delivery - and international post is still unfortunately difficult to guarantee.
Which postage should I choose?
Orders are processed everyday at 3.30pm once payment status is cleared.
Standard Post: allow 3-5 working days for order arrival
Express Post: allow 1 working day for order arrival
Platinum Post: allow 1 working day for order arrival (requires signature on delivery and includes compensation up to $100 should loss or damage occur)
Express Post and Express Post Platinum delivery is guaranteed to arrive the next business day within the Express Post network provided your item is correctly addressed and lodged.
Standard Post: allow 3-5 working days for order arrival
Express Post: allow 1 working day for order arrival
Platinum Post: allow 1 working day for order arrival (requires signature on delivery and includes compensation up to $100 should loss or damage occur)
Express Post and Express Post Platinum delivery is guaranteed to arrive the next business day within the Express Post network provided your item is correctly addressed and lodged.
To see if your post code is within the Express Post network, please check your postcode at the following link:
http://auspost.com.au/personal/express-post-and-express-post-platinum-networks.html
What are Starlettos made of?
Starlettos comprise a strong plastic base to keep your heel safely out of the ground. This is bonded with a flexible over-mould of clear soft plastic that cushions and cups your heel to keep it secured to the base and provides additional grip for walking on smooth or polished floors. The star-shape is a unique design feature that allows Starlettos to fit snugly on most heel shapes.
Where can I wear my Starlettos?
We recommend you wear your Starlettos whenever you are wearing new or favourite shoes at fashionable outdoor events like weddings, garden parties or the at the races. Customers also tell us that Starlettos are great to protect wooden floors from heel scuffs. Wear them to your friends house, or keep some handy in your home to give to guests.
Starlettos are designed to stop heels sinking but they also protect. You can simply wear Starlettos to protect the base of your heels as you walk on rough ground. This will decrease the lifespan of your Starlettos, but it will keep your shoe heel from being worn away so quickly.
Starlettos are designed to stop heels sinking but they also protect. You can simply wear Starlettos to protect the base of your heels as you walk on rough ground. This will decrease the lifespan of your Starlettos, but it will keep your shoe heel from being worn away so quickly.
Can I wear Starlettos when it is wet or raining?
Starlettos have been extensively tested in all conditions and are designed to be secure as possible. However, being plastic they can become slippier in very wet conditions where water gets between the Starletto and your heel. This can cause them to come off. If this happens, we recommend drying them and your heel as much as you can before putting them back on. If you can, use a hair or hand-dryer. We do not recommend putting them on heels that are already wet and for brides we highly recommend testing them before your big day.
Can I wear Starlettos more than once?
Yes, Starlettos are designed for at least 5 or 6 full days' wear on soft ground. Each time you wear them, we advise that you check the underside that contacts the ground as that tends to wear quickest. If the Non-slip base gets worn away we advise replacing them.
How do I take care of my Starlettos?
Starlettos are designed to withstand about 5 or six fulls days' wear on soft ground. We have allowed for some use on paving (for instance if you need a trip to the powder room, or the bar) but to protect them, you should minimise walking in them on rough, hard surfaces.
It is inevitable that Starlettos will become a little dirty, as they work hard to protect your heels. You can rinse them in warm water and use a cotton bud to get to the hard to reach places. To retain lustre, please do not use abrasive cleaning materials on your Starlettos.
For more detail on caring for your Starlettos, please refer to our PDF sheet. Please print to 100% size.
It is inevitable that Starlettos will become a little dirty, as they work hard to protect your heels. You can rinse them in warm water and use a cotton bud to get to the hard to reach places. To retain lustre, please do not use abrasive cleaning materials on your Starlettos.
For more detail on caring for your Starlettos, please refer to our PDF sheet. Please print to 100% size.
How do I become a stockist of Starlettos?
You can register to be a stockist RIGHT HERE. Simply follow the link and the instructions. If you would rather talk to us first, please contact Starlettos Sales on +61 420 316 747 or email sales@starlettos.com.au and one of us will be able to help you.
What events are coming up that I could wear my Starlettos to?
Here's some opportunities to showcase your Starlettos in 2012:
Sydney Carnival - http://www.thesydneycarnival.com.au/meetings.html#derby
Victoria Race Club - http://www.flemington.com.au/victoria-racing-club/events.asp
Australian Events - http://www.eventfinder.com.au/
Email us at info@starlettos.com.au if you'd like us to add an event to our list!
Follow Starlettos on Facebook for more event information Facebook.com/starlettos
Sydney Carnival - http://www.thesydneycarnival.com.au/meetings.html#derby
Victoria Race Club - http://www.flemington.com.au/victoria-racing-club/events.asp
Australian Events - http://www.eventfinder.com.au/
Email us at info@starlettos.com.au if you'd like us to add an event to our list!
Follow Starlettos on Facebook for more event information Facebook.com/starlettos



